Yes, they were giving you the brush off. Out of curiosity, was it Brad, Candice, Gerry, George or Jeff Miller? If it was Jeff he has a full plate, but he also has more staff than the others. He's chairman of the Veteran's Affairs Committee. Talk about complaints, whew! He's also on Armed Services and Intelligence; both busy committees.
Here is part of the official statement of the US Copyright office (Links omitted:)
If you believe that a criminal infringement of copyright has occurred, you may contact the Intellectual Property (IP) Program of the Financial Institution Fraud Unit of the Federal Bureau of Investigation.
Two main FBI divisions investigate intellectual property crimes:
Cyber Division
-investigates intellectual property crimes involving all digital and electronic works (including Internet, CDs, DVDs, etc) www.fbi.gov/ipr
Financial Institution Fraud Unit
-all other intellectual property crimes
There are three ways a complaint made be filed:
Complainants may contact their local FBI field office, and the complaint will be properly referred.
A complaint may be filed online at the Internet Crime Complaint Center www.ic3.gov and, again, it will be properly routed.
Suspected criminal activity of any nature may be reported online at https://tips.fbi.gov and will be routed accordingly.
The Computer Crime and Intellectual Property Section (CCIPS) of the Criminal Division of the United States Department of Justice is the federal entity that prosecutes intellectual property crimes. Parts III and VI of the Department of Justice primer provide further information on the prima facie elements of criminal copyright violations, both misdemeanor and felony, and the factors considered in determining when to charge. However, all criminal complaints should be directed only to the FBI.
Further, there are industry-specific organizations that monitor and prosecute copyright violations. Lists of copyright industry organizations and authors organizations are readily available on numerous sites on the Internet.
Finally, online service providers must comply with certain conditions if they wish to take advantage of certain limitations of liability when a user publishes infringing content on their systems. One of these obligations is the designation of an agent for notification of claimed infringement. To qualify for certain limitations on liability, online service providers must, among other things, provide contact information to the Copyright Office and through the service provider's publicly accessible website on “designated agents†who will receive notices of alleged infringement. The Copyright Office website includes a directory of agents for notification that lists “designated agents†for online service providers recorded with the Copyright Office. For general information on this provision of the law, see section 512. Also, see a summary of this provision of the law.